The deadline for returning a product is 14 days from the date of receipt or confirmation of receipt that adequately demonstrates when the product was purchased or delivered. If a purchased product is returned within 14 days of receipt or confirmation of receipt, the customer is offered a full refund equal to the purchase price. Some product categories have limited return rights, for example, drones and camera solutions.
The customer bears the direct cost of returning the product and is responsible for bringing the product to DJI Reykjavík.
Some products have limited return rights. This means that these products can only be returned unused and in sealed packaging. These restrictions are set to prevent abuse.
Products with limited return rights are:
The customer bears the direct cost of returning the product and is responsible for bringing the product to DJI Reykjavík.
Right to withdraw from purchase:
The buyer has the right to withdraw from the purchase of DJI Reykjavík without giving any reason within 14 days. The period for withdrawing from the contract expires 14 days after the conclusion of the contract for the purchase or the date the buyer has received the goods in his possession. In order to exercise the right to withdraw from the purchase, the buyer must inform DJI Reykjavík of his decision to withdraw from the purchase in a clear manner, e.g.
An additional form may also be used, but this is not mandatory.
The effect of withdrawing from the contract:
If the buyer cancels the contract to purchase from DJI Reykjavík webshop we will refund all payments we have received from the buyer, including delivery costs if applicable (except for additional costs because the chosen delivery method is different from the cheapest standard delivery method we offer). The buyer bears the cost of returning the product. We will refund using the same payment method as the buyer used in the original transaction, unless the buyer specifically agreed otherwise.
The customer is responsible for the deterioration in the value of the product resulting from the treatment of the product, which is not considered necessary for the confirmation of the characteristics and function. Furthermore, all accessories and manuals must be included in the product to ensure full refund.
In general, refunds are made using the same payment method as the one used in the original transaction. It is also possible to receive refunds with a transfer if we are unable to make a refund using the payment method that was used in the original transaction.
Reykjavík Drones Ehf guarantees defects in the production of sold products for 2 years from the date of delivery in accordance with the rules of the Consumer Electronics Act no. 48/2003. The warranty does not cover normal wear and tear of equipment or use of consumable products.
Complaints periods include that buyers can complain within the statutory period of complaint if it is proven that a product has been found to be defective. Buyers cannot complain or claim repairs if there is a normal wear and tear of the product or if the product breaks due to poor or improper treatment that occurs on sales items in the customer's possession within the period of complaint.
The buyers should then be aware of the treatment of the product and follow instructions that are provided by the manufacturer or the seller.
Proven faults that are believed to have been present at the time of purchase and which occur later and within the time limit for complaints are the sole responsibility of the seller. If a fault is suspected, the buyers must notify them without undue delay.
Reports of defects shall be sent to [email protected]. DJI Reykjavík reserves the right to verify that a defect or failure is subject to warranty conditions, but within normal time limits.
A sales invoice is considered a warranty certificate and shall be presented to confirm the warranty or demonstrate that the product has been purchased through Reykjavík Drones Ehf. in some way. The warranty is valid from the date of purchase.
Warranty is void if:
We would like to emphasize the importance of familiarizing yourself with the use of the equipment in the manuals or on the manufacturers website. If any issues are unclear after familiarizing yourself with the equipment in the manufacturers manuals, please contact us by phone 519-4747 or by email at info(at)djireykjavik.is
Reykjavik Drones ehf., kt. 460217-2100, is the operator of djireykjavik.is and DJI Reykjavik.
We reserve the right to correct errors in prices, text and images, as all content on the website is published subject to errors.
